Privacy Policy

Last updated: 26 July 2026

1. About This Policy

MANVAS Group Pty Ltd, ABN 43 687 505 317, trading as MANVAS Landscaping and referred to as “MANVAS”, “we”, “us” or “our”, operates the MANVAS website and online store.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you:

• visit or use our website;

• purchase a product;

• submit a product or project enquiry;

• request a quotation;

• subscribe to marketing communications;

• contact us; or

• otherwise interact with MANVAS.

We handle personal information in accordance with this Policy and applicable Australian privacy laws. Where the Privacy Act 1988 and Australian Privacy Principles apply to our activities, we will handle personal information consistently with those requirements.

2. Personal Information We May Collect

Depending on how you interact with MANVAS, we may collect:

Contact information

• name;

• email address;

• telephone number;

• billing address;

• delivery address; and

• business or company details.

Order and transaction information

• products viewed, ordered, returned or enquired about;

• order and quotation history;

• delivery and collection details;

• payment status;

• transaction records; and

• communications concerning an order.

Payment card information is generally processed securely by Shopify or the applicable payment provider. MANVAS does not ordinarily receive or store complete payment card details.

Product and project enquiry information

When you submit an enquiry, we may collect:

• product of interest;

• requested size, colour or configuration;

• project address or suburb;

• approximate measurements;

• site and access information;

• required timeframe;

• delivery requirements; and

• other information included in your message.

Please do not submit sensitive personal information unless it is reasonably necessary for us to respond to your request.

Account information

If customer accounts are available, we may collect:

• account name;

• login and account identifiers;

• saved addresses;

• account preferences; and

• order history.

Passwords and authentication information may be processed by Shopify or another account service provider.

Website and device information

When you use the website, we or our service providers may automatically collect:

• IP address;

• browser and device type;

• operating system;

• website activity;

• pages and products viewed;

• referral information;

• approximate location derived from an IP address;

• cart activity; and

• cookie or similar technology identifiers.

Communications

We may keep records of emails, telephone calls, enquiry forms, customer service requests, complaints and other communications with MANVAS.

3. How We Collect Personal Information

We may collect personal information:

• directly from you;

• through the MANVAS website and enquiry forms;

• when you purchase, return or collect products;

• when you request a quotation;

• when you subscribe to marketing;

• automatically through cookies and similar technologies;

• from Shopify and payment providers;

• from carriers and logistics providers;

• from suppliers or service providers involved in an agreed order or project;

• from publicly available sources; and

• where permitted or required by law.

4. Why We Use Personal Information

We may use personal information to:

• respond to product and project enquiries;

• prepare and manage quotations;

• process payments and orders;

• supply products;

• arrange delivery or collection;

• communicate order and delivery updates;

• provide customer support;

• process returns, refunds and warranty enquiries;

• maintain customer accounts;

• prevent fraud and protect website security;

• maintain business and transaction records;

• improve our products, website and customer service;

• understand website usage and performance;

• send marketing communications where consent or another lawful basis exists;

• comply with legal, tax, accounting and regulatory obligations; and

• establish, exercise or defend legal rights.

We will not use personal information for an unrelated purpose unless you consent or the use is otherwise permitted or required by law.

5. Shopify and Online Store Services

The MANVAS online store is hosted by Shopify.

Shopify may collect and process personal information needed to:

• host and operate the online store;

• provide checkout and account functions;

• process transactions;

• maintain security;

• detect fraud;

• provide analytics; and

• improve its ecommerce services.

Information submitted through the store may be processed by Shopify and its service providers in Australia and overseas.

More information about Shopify’s privacy practices is available through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.Where Shopify Network Intelligence and related enhanced services are enabled, Shopify may also process information about your interactions with MANVAS, other Shopify merchants and Shopify to provide services such as improved personalisation, analytics, fraud prevention, store performance and more relevant advertising. Depending on your location, you may have rights to object to or opt out of certain uses of your information. Further information and available privacy choices are provided through Shopify’s Privacy Portal.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Shopify and ecommerce service providers;

• payment processors and financial institutions;

• delivery companies, couriers and logistics providers;

• IT, cloud storage, website security and technical support providers;

• analytics and website performance providers;

• email and marketing service providers where marketing is authorised;

• suppliers or service providers needed to fulfil an order or respond to an agreed project enquiry;

• accountants, insurers, lawyers and other professional advisers;

• regulators, courts, law enforcement or government authorities where required or authorised by law; and

• a purchaser or adviser involved in a genuine proposed sale or restructure of the business, subject to appropriate confidentiality arrangements.

We do not sell personal information as a business activity.

We require service providers to use personal information only for the services they provide or as otherwise permitted by applicable law.

7. Overseas Processing and Disclosure

Some service providers used by MANVAS, including Shopify, payment providers, cloud services, analytics providers and technology providers, may process or store personal information outside Australia.

These locations may include Canada, the United States and other countries in which the relevant provider or its service providers operate.

The exact countries may change as providers update their systems and service arrangements. Further information may be available in the privacy policies of those providers.

Where applicable law requires it, MANVAS will take reasonable steps concerning overseas handling of personal information.

8. Cookies and Similar Technologies

The website may use cookies, pixels, tags and similar technologies for:

• essential website and checkout functions;

• remembering preferences;

• customer account functions;

• fraud prevention and security;

• website analytics;

• performance measurement; and

• advertising or marketing where enabled.

Some cookies are required for the website to operate. Other cookies may depend on your privacy settings or consent.

You may be able to manage cookies through:

• the privacy controls provided on the website;

• your browser settings; or

• applicable Shopify privacy controls.

Blocking some cookies may affect website, account, cart or checkout functionality.

9. Marketing Communications

MANVAS may send marketing emails or messages where:

• you have provided express consent;

• consent can lawfully be inferred from an existing relationship; or

• the communication is otherwise permitted by law.

Marketing communications will identify MANVAS and provide an unsubscribe