Refund policy

Returns, Refunds and Cancellations Policy

Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

The 30-day change-of-mind conditions below are additional to these statutory rights and do not apply where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee.

Change-of-Mind Returns

MANVAS offers change-of-mind returns requested within 30 days after the customer receives the product.

To be eligible, the product must:

  • be unused, uninstalled and undamaged;

  • be in its original condition and packaging;

  • include all supplied components and accessories; and

  • be accompanied by a receipt or other proof of purchase.

All change-of-mind returns require prior written approval from MANVAS.

Products Not Eligible for Change-of-Mind Returns

Unless otherwise required by law, change-of-mind returns are not available for:

  • custom-made, cut-to-size, specially configured or special-order products;

  • products that have been installed, assembled, modified or used;

  • products damaged after delivery;

  • clearance or final-sale products where this was clearly stated before purchase; or

  • gift cards.

These exclusions do not limit a customer’s rights where a product fails to meet a consumer guarantee under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

Please inspect products as soon as reasonably possible after delivery.

If a product arrives damaged, is incorrectly supplied or appears to have a fault, contact MANVAS with:

  • the order number or proof of purchase;

  • photographs of the product, packaging and affected area; and

  • a description of the issue.

MANVAS may assess the product before confirming the appropriate remedy.

Depending on the circumstances and the Australian Consumer Law, the remedy may include repair, replacement, refund or another appropriate solution.

The 30-day change-of-mind period does not limit any rights that may continue to apply to faulty products for a reasonable period under the Australian Consumer Law.

How to Request a Return

Contact:

Email: corey@manvasgroup.com.au
Phone: 0459 883 663

Please do not return or deliver a product without receiving written return instructions from MANVAS.

Approved returns may be directed to:

MANVAS Group Pty Ltd
4/22 Tepko Road
Terrey Hills NSW 2084

Large, heavy or oversized products may require specific transport and unloading arrangements. MANVAS will confirm the return location and process in writing before the product is sent.

Items returned without prior approval may not be accepted.

Return Delivery Costs

For an approved change-of-mind return:

  • the customer is responsible for arranging and paying the return transport costs; and

  • the original delivery charge is not refundable, unless otherwise required by law.

Where a product is faulty, damaged or incorrectly supplied, MANVAS will meet reasonable return or collection costs where required under the Australian Consumer Law.

Refunds

Once an approved return has been received and inspected, MANVAS will advise whether the refund has been approved.

Approved refunds will generally be issued to the original payment method within 10 business days. Financial institutions may require additional processing time.

If more than 15 business days have passed since MANVAS confirmed approval of a refund, contact corey@manvasgroup.com.au.

Order Changes and Cancellations

Contact MANVAS as soon as possible if you need to change or cancel an order.

We will attempt to accommodate the request where the order has not been dispatched and production, customisation or special ordering has not commenced. Cancellation may not be possible once an order has been dispatched or committed to production.

Any applicable conditions will be confirmed before the cancellation is processed. Nothing in this section limits rights available under the Australian Consumer Law.

Product Sales and Project Services

This policy primarily applies to product sales made through the MANVAS online store.

Custom projects, supply-and-install work and other project services may also be subject to a separate written quotation, scope and project terms. Those documents do not exclude any rights that cannot lawfully be excluded under the Australian Consumer Law.

Last updated: 26 July 2026